Hi @GabbyO,
Welcome to the PayPal Community!
I'm sorry to hear that you haven't received an item you purchased and it seems to be lost in the mail. I understand how frustrating and concerning this would be. I understand that you do not want to negatively impact the merchant in this situation, but opening a dispute would be the only option that PayPal can offer. You can visit the Help Center to learn more about how to open a dispute.
I hope this helps!
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