Have you been able to resolve your issue? I have the exact same problem. I received the email that says exactly what yours did. Also on the main page, it says 'confirm your charity'. When I click on that it takes me to another page and it states that they will send an email within 3 days. It's been a couple of weeks and no change. Let me know how you got help. I've tried sending a message and they even asked for a screen shot of the email. I sent it but still nothing has changed. Frustrating!
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