Can you help me and let me know how you resolved this? I’ve had the same issue by the sounds of it. I came home a couple of weeks to a debt recovery letter from same company. I thought it was a fake letter as have never been in debt. After calling twice and using chat, and being told my account was clear, the last advisor found a fraudulent account linked to mine, some sort of business account. Because I can’t verify the email address (because it’s not mine) they can’t share any details. They said they would open an investigation case but this was two weeks ago and not heard anything and I’m worried and have no idea what to do next. I’ve sent a ‘prove it’ letter to debt recovery but my concern is who ever has set that account up can continue to use against my name and continue to rank up debts. Did you manage to resolve this? Frustratingly, PayPals debt line seem to only like phone calls and like you struggle to get any proof in writing. Any help you can give would be greatly appreciated.
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