I have and I regret ever ordering anything from them. I ordered a 3 seater sofa from them with seven day delivery. They called me back and said they couldn't supply it for four weeks. They offered an alternative which was more expensive which they said could be delivered on time and I took a look on the site and did not want that one. So I said I would get back to them the next day after my other half, Michelle got home from work and we could discuss it. I had a chat with her, and she said we could possibly wait for it. So I called them and managed to speak to someone, to discuss the wait. They then told me it would be eight weeks. I said I didn't want to wait that long, and they said also the price might have increased by then, but they wouldn't say by how much. So I then said I would like my money refunded, I was then told to reply to my order notification and ask to cancel the order. So I sent the email reply, and politely asked if they would acknowledge receipt of the email as soon as they read it. They didn't. So I opened up a dispute with PayPal as I had paid with them. Some days later I got an email asking if I wanted something different again, which I couldn't even find on their site. So I replied again to this declining the alternative product, asking instead for a refund, which they have not given as yet. They haven't been in touch since then. They have my money, and I have nothing whatsoever. I now want nothing from this company other than my money returning. The most galling thing is that they are still offering the sofa I ordered on their site with a seven day delivery. I was assured by (EDIT: Customer services = PayPal) customer services however I would get my refund. I'll reply if all goes well.
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