PayPal Community

Hi,   No never fixed.  All suggestions inappropriate to the context (probably following a fixed script rather than using info supplied). I gave up in the end and invoiced via other means.   Out of interest just tried to make an involve. Still failing in the same manner.   I've had a Paypal account for a long time and I suspect the accounts got mangled by some server end change. Support systems are often scripted to deal with expected issues so fail badly if the error doesn't fit in any of the supplied response scripts. An effective system should elevate the problem to a more experienced staff member (and/or one with wider system access who can thus see the problem).   I can but hope this bug eventually hits a higher profile customer where there is a requirement to fix it. That fix will likely fix us too. 😀 ... View more

I'm confused. I'm using a Web browser (any of Safari/Firefox/Chrome) on a Mac, some phonepad apps are of no use.   I invoice process fails the moment I start an invoice, something your help docs fail to cover. I know how to make an invoice.  it's just your website fails when I try to do so.  Likely some broken back-end setting but all the system offers is a 'Try again' button which fails exactly the same way. The help documents are so vague as to be no help at all and make the error of not covering what happens if things don't work.   I'd like to send and invoice. Been trying for several weeks now. No one seems able to offer practical help other than pointing me at irrelevant Help pages that don't cover the problem at hand. ... View more

To recreate:   Log in to Paypal In the 'Quick Links' panel, click Invoicing Click 'Create invoice' button top right Get screen with error massage "We're sorry, something seems to have gone wrong" Using the latter page's 'Try Again' button has the same result This is what I see:     You ask: "Have you tried to send it to the same person each time, or to different people?"   It makes no difference as I can't even get to stage one, please see step 4 above and the image I've provided. ... View more