I have called PayPal time and time again trying to get in contact with a person to speak to about my issue. The first time I was sent to a collections agency letting me know that I had been sent there. I was confused as PayPal had not given me any notifications or emails letting me know that my balance was negative or that I was sent to a collections agency. I worked with the person on the phone and I ended up sending PayPal statements and bank statements to the agency via email stating that I don't owe any money and this is an error on PayPal's part. I was told to wait 5-10 business days to call PayPal back to see if the issue has been resolved.
I call back and as I was trying to get a hold of the PayPal representative, or a collections representative at this rate, and I was told that the phone line for PayPal no longer works. I probably have called 10 times over the span of a few days trying to get a hold of anyone to help me but to no avail.
So I go through the message center to try to get some answers. The first time 3 different people comment relatively the same thing, all the information they gave me was information I could find in the help tab. They were no help at all. They closed that conversation about 5 messages in with no real clarity on what I'm supposed to do. I was told to go through the resolution center but there isn't a button that I could press that fit to my situation so that was a dead end.
Today I started another conversation and I got a response from Ayesha. To their credit, they did give more room to elaborate on my situation. However, they were just as unhelpful as the first conversation that I opened if not more unhelpful. I was told that a $150 chargeback happened Dec 6th. However, none of my payments in Nov or Dec. match that amount. I told them as such and they gave me a transaction ID to the transaction that put me in the negative. However, when I put that ID into the search bar of my Activity tab with no filters, no transaction came up. I sent them a screenshot of my screen and told them what I just said here. I was then told to look over my activity again and was given the customer service number, the one I've already called multiple times to no answer from a representative, and the conversation was closed. Not by me, but by Ayesha. Now, I would understand if they were just as confused as I was and told me so. But no. After I said I don't see what they were seeing, they immediately gave up and sent me back into the cycle of calling the number with no answer from a representative.
I am tired, frustrated, and disappointed with PayPal customer service. I am willing to work with them to figure out the error but every lead I'm given has left me at dead ends and I'm at my last straw. If anyone read to the end, can anyone give me advice on how to solve this that doesn't come from the help tab?
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