I'm not sure why the stance is different or what I may have done differently, but I ran into the same issue. Purchased on July 13 2020. Filed a claim, fired several updates and emails to Paypal and, while it took longer than I wanted, I was fully refunded on September 7, 2020, a total of $74.80 for 2 pair. My suggestion is to keep at Paypal and hammer the fact that by denying a claim, they are in fact endorsing counterfeit merchandisers. Note: the website of the merchant did not state the glasses were coming from China, that the website was branded to make you believe you were ordering from Maui Jim and that you know zero legitimate Maui Jim sunglasses are produced in China. Don't take no for an answer and keep hammering that this is an illegal counterfeit situation, not just a bad retailer. If they can't get their money back, that's their problem, but PayPal's buyer protection should protect you. Send photos of the glasses, describe their cheapness. One of mine even had some kind of odd logo on the side of the frame that had nothing to do with Maui Jim. Good Luck! And yes, we all know this now, but a reminder that a premium brand like Maui Jim will NEVER sell glasses that cheaply. Sadly, we sometimes want to believe differently and fall for this crap.
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