PayPal Community

Sorry this is a little late may not have the original package now with the tracking number on it if you did receive a different item. If you have the email saved from the company you bought your item from screenshot the original purchase with the tracking number then take pictures of the small package you received with the same tracking number. That's what I've done I took numerous pictures of the crap item they sent me and screenshot what I originally bought with my original receipt from the fake company and PayPal had no problem refunding my money. If this doesn't help you hopefully somebody else reads this and it can help them. ... View more

All you have to do is screenshot the item that you originally purchased from the email that you were sent with the tracking number then take a picture of the package you got with the tracking number put those in a collage and circle on that's what I done and made sure I sent numerous pictures of the item that I did receive and screenshots of what I had originally purchased I have no problem getting my money back from PayPal. ... View more

Same happened to me I'll save my emails from the company with the tracking number and the garbage they sent me had the same tracking number so I put both pictures in a collage and circle the tracking numbers to pictures of the item that was sent and screenshot the item that I had originally purchased no problem PayPal refunded within days you got to have the proper proof. ... View more