My experience has been similar. Royal Mail claimed to have delivered my small package (looked like a mobile phone size but was actually a TV remote control) at 8.15 in the evening, which is highly unlikely. Clearly it was left on the doorstep for someone to steal. The seller, and Paypal, totally believed the tracking information and refused my claim for a refund. On another occasion an Amazon driver (the item was not ordered from Amazon) knocked my door, dropped my parcel and ran back to his van. When I tackled him about delivering to a person, not a door step, what I got was verbal abuse. Suppliers need reminding that the effectiveness of couriers is their responsibility, not the customers. They need to query the tracking information when an item is not delivered.
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