I also raised a query with Paypal about the Company Nasekak.com from whom I purchased a pair of boots. When the transaction went through my paypal account the money went to Justen Trading Company Ltd and the amount taken was greater than the purchase price by £5.56 which is what I was initially querying. I did get a response from the support email of Naskekak.com a couple of words "that may refer to tax". As I believed I was purchasing the boots from a company based within the UK this came as a surprise. I advised the company to put the order on hold until this was resolved but the same day I received an email from the shipping email for <removed> advising me the package was being despatched from New Orleans.
The boots were advertised as being made in leather but when they arrived they are clearly made of "other materials". They boots arrived in a poorly wrapped plastic bag (no shoe box) with a little note with the support email for <removed> to contact with queries. I emailed to request a return address as I want a refund. They emailed back asking what the problem is and I said "the boots are not what I expected and I don't like them". They have now stopped communicating.
Paypay reviewed the case of the additional charge and advised me the following "We have reviewed all the details of your claim. Based on the information we have to date, we have to deny your claim. This decision was made because the difference in the amount charged is due to additional fees, postage charges or currency conversion rates". Not very helpful in clarifying the reason. I went back to them with additional information stating that I had purchased from Nasekak.com but the payment had been taken by Justen Trading Company Ltd and that I was not advised of the additional charge taken and the company were not being transparent. Paypay responded a few weeks later "We have reviewed all the details of your claim and have to deny your claim. This decision was made because the difference in the amount charged is due to additional fees, postage charges or currency conversion rates. The case is now closed". I am surprised at myself for purchasing from Nasekak as I am usually very careful and won't purchase through advertising on Facebook again. Someone in this chain of chats has pointed out the postcode given on Nasekak's website is for a service station, surely this should raise alarm bells with Paypal for them to stop Nasekak (or Justen Trading Company Ltd) whoever they are making transactions through their company. PAYPAL, you need to take notice of what is going on here. A company that is pretending to trade as if they are based in the UK using more than one company name and who are clearly NOT based in the UK, is not a transparent way of trading which is what I would hope you expect from traders using your service.
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