I've been spending hours on the phone since July trying to sort this out. Can't get a clear response regarding what they need to sort this out. When I try and add the apparent "missing" information I just get a blank screen with no means to resolve it. Customer services keep sending me emails saying they hope my issue has been resolved - it hasn't - but there is not means to actually reply to those messages. It is hopeless. So if someone has the magic touch and can work out how to get through to someone sensible to sort this out that would be wonderful.
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