PayPal Community

@MikeStaub311 -- Go to https://www.paypal.com/us/smarthelp/contact-us ... then down near the bottom you should see a speech bubble icon and "Message Us".  Click that, and a chat window should appear.  You'll need to navigate the automated assistant, but eventually it won't be able to answer you and it'll pass the messages on to a real person who can then look into it and message you back.   If they ask for your photo of the label, you can upload it directly in the chat window.   Good luck! ... View more

Thanks for the advice, I worked it through the chat and got all four of my charges refunded.  Phew.   Note: it required pictures of the boxes with the Mail Service Suspended stickers on them, so have your camera ready. ... View more

Same problem here too -- I filed a refund claim and it was denied, they're saying an unused label will be refunded in 30 days. I responded to their denial and explained it's NOT an unused label, it was used and the package was transported around and then eventually returned, and that USPS specifically states to seek a refund (again, because it was used), but PayPal replied back with the exact same response. They are not listening or understanding. I now have 3 packages returned that were headed to Australia & NZ. I'm going to lose a lot of money if they continue to refuse to help. 😞 ... View more