Hi @kernowlass My apologies. I didn't realise the full story was required. I thought I'd be wasting people's time. I requested to have the name on my account changed. I provided all documentation and spoke with numerous PayPal staff, who advised that my request would be resolved. I even had a phone call with a rep, so they could understand why I was making the request. My original request was submitted a few weeks ago and each time I try to follow up, I get the automatic response of "you cannot change ownership of your account" before they finally read the case notes and state, "I can see your request is being resolved." Yesterday, I followed up and received the same response. I requested for assistance to lodge a complaint and was brought back, once again, to the matter of not being able to change ownership - which I am not requesting. I stated two more times that I would like to lodge a complaint and my request was deflected each time. So, I would like to know of another way I can lodge an official complaint. Has anyone experienced something like this before?
... View more
