The merchant agrees to issue a refund but they don't know how to do it. They told me to contact paypal to ask them to do the refund directly, saying I have their approval. Is that possible? As far as I know, the only way to do it is opening a dispute, right ? But the problem is I have closed my account already, so I can't open a dispute... The seller and I speak differnt languages and they don't seem to understand what I mean, every time I say "isn't there a refund button" they just reply "the option is not available" or "please contact paypal to turn on the refund option for your account" or something like that.
This is such a weird situation because they don't seem to have a bad attitude but they don't know how to issue a refund. I'm tired of communicating with them and waiting for their reply. It has been 20+ days since the first time I contacted them. I'm quite desperate and wondering what I can do. Reopening the closed account so I can open a dispute? Asking for refund without a dispute via paypal, "directly"?
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