Thanks for the advice - that’s exactly what we were hoping (to have the balance transferred to my account given she’s not 18) and one of the early customer service messages advised that may be possible but we are going in a circle because they will only transact with her (despite her authorising them to deal with me to get this resolved via her account) but they won’t action it. It’s been months and no one seems to take carriage of finalising it. They keep taking it back to the start and asking her to provide ID for her account - which she can’t do because she’s not 18. And so we explain again and so they agree to review it - but nothing done to resolve it. Over and over again. Tough break for a kid that was just trying to trade some shoes with friends - she’s given them the goods but paypal is holding the money.
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