Keep after PayPal keep submitting claims. I had same problem and PayPal kept closing claims as denied. They tried giving me credit, but kept insisting and finally weeks later got my refund. Best to keep calling PayPal after you submit you claim merchandise not received. PayPal kept wanting me to get proof from Usps but Usps would not provide proof, just verbal over phone. Usps told me PayPal calls them constantly to verify tracking to confirm where it was really delivered. Usps made it sound like it’s a real problem with phony scams using PayPal to purchase items. Your claim will be merchandise not received. Be persistent and patient, you deserve your money, PayPal is not doing there job of confirming a real business.
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