Hi @FlanSona,
I'm sorry to hear that you're having trouble closing your account. You will be unable to close your account if there are any limitations, pending transactions, unresolved issues, or a balance. You can view steps on how to close your account by visiting the link here.
For this situation, I suggest contacting us to provide additional details. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.
I hope this helps!
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