I've never had a case opened against me in the Resolution Center but this one doesn't seem to have gone properly; however, I'd like to know if I misunderstand the procedure. I sold a camera on eBay in March for $361.90 (including $21.90 for shipping) and the seller opened a case on July 8 for the "disputed amount" of $28.67. The email I received from PayPal late on July 8 said "You don’t need to take any action right now" with no hint of what was the dispute other than the amount, so I thought the details of the dispute would be sent to me or maybe it was a mistaken automatic message because PayPal Help says, "A dispute will automatically close after 20 days unless it’s been escalated." The July 8 message said, "If you have more info to help us resolve this case, please provide it by July 18, 2021" So is the 10 days I was given the correct procedure? On July 13 I received a "reminder" email from PayPal saying I had until July 18 to respond and adding a bit of explanation of the dispute unclear to me, "The buyer stated that the incorrect date, time, or amount was entered." (at this point I logged in to PayPal Resolution Center, apparently with the wrong account, I have another for non-profit donations I manage, and found 0 "Open Cases" and 0 "Closed Cases" indicated so I thought the emails were a mistake) Tonight, July 18, I received an "update" email from PayPal saying the case is closed and incorrectly, "As previously communicated, your buyer opened a dispute for the following reason: The buyer stated that they were not charged correctly for this transaction." (I still have no idea what the buyer thinks was incorrectly charged, especially in the odd amount of $28.67). I have been debited the disputed amount of $28.67 plus $15 Dispute Fee. Is there anything I can do to get clarity on what is the reason for this dispute even if it can't be undone? Is it possible that the buyer waited until summer holiday period to open a case hoping the seller would not be able to respond in 10 days to answer vague dispute claims?
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