I had a similar problem- When I was s/w a rep about a unauthorized charge because I couldn't understand her she immediately got ANGRY. After she hung up on me I found that my account was CLOSED AND ALL THE MONEY IN MY ACCOUNT IS THEIRS. THIS IS SUCH BS. HOW CAN THEY DO THAT- HOW CAN THEY EMPLOY SUCH HORRIBLE PEOPLE! I DON'T KNOW WHAT TO DO.
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