PayPal Community

as mentioned in a number of replies. They dont  send you any thing and they provide Paypal with false shipping info to 'prove' they sent something to your country. Paypal dosent reimburse you because of this. Basically they are saying you are the liar.   What you can try to get your money back: I received the tracking code that Besla used as proof from paypal and i had the local delivery service check the package. They confirmed it was delivered to a different address than mine. Unfortunately due to privacy laws they could not provide me with the address. They did however issue a statement through their chat service that states that the package with the tracking code Besla provided to paypal as proof was not delivered to my address. You can reopen you dispuut if you have a similar proof on your end. Postalservice in most countries are considered as legitimate companies and paypal has to believe them. Also i had the postal service here check the original tracking code i received from besla. and i checked it myself on an independant trackingsite. the code didnot exist for any carrier. The tracking site they link you to is part of their bogus operation. It shows shipping that doesnt exist.   Also if you have had communication with Besla, look at the time line in your correspondance and the shipping info they provide to Paypal. In my case they were emailing me to be patient due to backlogged shipping and the statement they provided paypal showed it was 'delivered'. You can link to this part of the paypalcommunity, trustpilot etc., there are multiple complaints here about besla, smilemouth etc.   If you have a creditcard linked to your paypal account, use chargeback through that. My creditcard company ruled that it was a legitimate claim and reimbursed me. I got my money back that way.   my lesson learned is thath i now  check every website on trustpilot first, and check for reviews in general. Also google lens the image of what you are buying to see it it has been ripped from another site.   goodluck in getting you money back. ... View more

im afraid you will never see your money again.  I have exactly the same experience. I asked paypal for a refund due to non delivery of item i ordered. I ordered @smile mouth, but besla is the name on the invoice. They provided paypal with 'proof' that the order has been delivered. Nevermind that the order number is completely different than the order number i received, never mind that the country of origin was China and on the tracking I received and on the sellerwebsite it still clearly states in transit delivery date unknown. When I ask paypal wht they believe the seller over the customer, they dont answer this. THey also cannot give me an expalnation for the difference in tracking code.  Paypal stick to the 'proof' besla have shown them. Paypal are as bad as besla is. So called buyerprotection my a**. ... View more