FYI and heads up... Seller sent merchandise via UPS. UPS delivered to the wrong address. After several discussions and 4 days later, UPS agreed they delivered my merchandise to the wrong address after going through each handoff station to the buyers address in the UPS tracking system. Once we determined UPS made and "error" in delivery, they did agree they made a mistake. However, the issue was the refund. The Buyer (me), would not receive the refund, the seller would receive the refund and it would be up to the seller to give me the check or I would have to contact the seller ask them to write a wavier stating that I'm the "actual" buyer and then and only then would UPS send me the refund. Nuts - right... I opened disputes with UPS, eBay, and Pay-Pal. Note I did not stop payment because the seller did their job, they sent the merchandise with the correct address and it was delivered as promised. Working with UPS was the worst experience I've ever had for customer support. eBay tried but not getting the support or results in a timely manor so I called Pay-Pal. Eric at Pay-Pal resolved my 10 day dispute in less than 4 minutes while I was on the phone... I will receive a full refund. I didn't have to explain myself several times, I didn't have to ask for him to speak up, I didn't have to ask for a supervisor, and I didn't have wait a couple days for a response. Eric is absolutely the best and a stress relief guru... Thanks Eric!
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