After a couple weeks of back and forth I’m happy to say I was able to get this resolved with PayPal! Thanks everyone for the replies, and hopefully this thread can help anyone else in the same situation. I saw an ad for a similar webpage on Instagram a couple days ago so this is obviously a popular scam right now. Here’s how I would recommend going about this if you’re stuck. First off you should download the Usps app if you’re doing a lot of online shopping. Sign up for informed delivery, it’s very helpful and Helped me get the evidence I needed. The tracking number they used did not show up automatically but you can add it manually before going to the post office to show that it was tracked to your address. 1) Open a seller dispute with PayPal. Your claim will likely be denied and they will not provide an email address to respond. This is the most frustrating part because you cannot attach any evidence when you submit the claim. I managed to find that paypal has a direct inbox at claimappeal with the symbol and PayPal com after that you can email. As soon as you get the denial respond with the dispute number and attach the below evidence and repeat your explanation of the issue. 2) Go to your local USPS office and request to speak to a manager. Explain the situation and show them the tracking number from the transaction and your address. They should be able to provide a photo of the package which will likely have a photoshopped label to another nearby address. In my case they sent it to a nearby CVS. They used an Amazon padded mailer and fulfillment center as the return address. This was a mistake because it was also from a completely different state than the tracking origination. 3) I grabbed a screenshot of the item, in my case a BBQ (campchefoutlet.com was the site that got me) 4) I attached the emailed “receipt” showing the item I supposedly purchased. I made sure the screenshot item was the same as listed on the receipt. 5) I added a screenshot from the informed delivery app showing that they used “parcel lightweight” service (obviously not a BBQ) All of this was enough to get the original denial reversed in my favor. It took several tries of submitting claims through the app before I found this email address, so don’t get discouraged. Keep on until they side with you, the above evidence should be more than enough. Good luck!
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