This happened to me too, claim denied by PayPal. Having read this and seeing others with the same experience I shall be back in touch with customer services.
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This is not a solution, this is a way to mark the problem as solved. I’ve contacted CS and they come back with the same nonsense answers.
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I’ve had the exact same experience, somebody hacked my PayPal and ordered digital goods. PayPal claim I have received these goods and denied my claim. They have not taken my claim seriously or investigated properly. Robot responses every time. PayPal are a BAD company to be handling customers finances and neither their security nor investigative procedures are fit for purpose
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