Hi All I need some help appealing the outcome of a dispute and I'm not sure if there is anything I am able to do, I'd appreciate some guidance or advice if anyone has it please! I raised a dispute on Paypal regarding an item I was attempting to request a return on directly with the seller via the sales platform and I wasn't receiving a response. The item was defective, tacky rubbish; the parts didn't fit together, some weren't even the right fittings, and it was damaged (scratched). Normally I would accept the loss and move on with my life, but I spent a lot of money on it and I'm not in the position to write it off. My dispute, raised with Paypal has been updated and the outcome is that the seller is willing to provide a refund, but only if I send the item back to them in Hong Kong. This item is 25kg+, as big as me and much wider, so it will cost me more to ship the item back than I would get on a refund. What makes this completely unacceptable however, is that when I purchased the item online it arrived within days so it was clearly already in the country to start with making it highly likely that the company has a UK based 'hub' and the requirement to ship back to HK is unnecessary and clearly a tactic used by them to ensure they get to keep my money and not have to provide a refund because they know the shipping cost outweighs the cost of the parcel so any individual consumer wont do it. The dispute resolution centre doesn't have any form of appealing a decision or providing any further information allowing me to provide this commentary. This is a totally unfair outcome with no educated consideration provided on Paypals part. I don't really know if I have any options left available to me, but I hate feeling as though I've been taken advantage of and led down the garden path not only by the seller but also by Paypal who use the banner of 'buyer protection' as a USP and then provide zero workable solutions to the buyer when requested. Its also worth mentioning that I rarely make any purchases through Paypal but I especially did it with this one, in order to benefit from the buyer protection scheme. Do I just accept that I've thrown money away under the pretence of a buyer protection scheme that clearly doesn't exist? All advice welcome please! Jenny
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