Hi, I've just experienced the Avanquest scam - and yes the reoccurring payments is in my PayPal account - very, very naughty Avanquest. PayPal really need to stop these untoward businesses carrying out these underhand tactics. My story on the back of this is that my antivirus alarmed at the download link...here is the rest of the story... I too clicked on the download link but instead of opening a standard download page or immediately downloading the full file or those small files that then start the installation - the download took me to a screen asking for - 1 . bank card details. 2 . or an order number (there isn't one with your online order) 3 . or password (you don't have the option to setup a password when you purchase their software. Hmm so I can't just download my software - I am presented with 3 impossible options - but wait a minute suddenly a customer help chat screen pops up from nowhere!!! I explained my problem and the customer service agent sent me a link and I downloaded it and immediately my antivirus alarmed... A PUA:Win32/SpeedingUpMyPC virus flagged up I immediately requested a refund to my PayPal account from the customer service agent. The customer service agent replied with - As requested, I have issued a refund in the amount of 187.98 GBP Please allow 5-7 business days for the funds to appear in your account (Note: some international banks may take longer to process this request). You will also receive a confirmation email regarding this refund within the next 24 hours; please make sure to check your Junk, Bulk or Spam folders if you do not receive your confirmation email within this period. Now that reply came in seconds - so I'm guessing that a lot of other people have had these problems and the customer service agent is just copying and pasting all day long... In future I will always check PayPal forums before purchasing software from a new company I haven't dealt with before. Thanks to those that have posted before - I'm hoping that my post might also help others before they fall foul of the mighty Avanquest scam... I will come back and let you all know if my refund actually arrives. Kind regards
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