Annie_02

Hi @Axnfell    Welcome to the PayPal Community Forum and thank you for the post! This is very frustrating to hear has been happening with your login experience. For assistance with this concern, we would need you to contact our phone support directly for help. To get in contact, please visit the PayPal webpage and scroll to the bottom where you'll see 'Contact' listed. Clicking on this will bring you to our Contact Us page where the available methods of contact are provided. You do have the option to turn off the authentication but this can be done only after logging in.  To turn off 2-step verification: Go to Settings.  Click Security.  Click Update next to "2-step verification." Click Turn Off next to 2-step verification, then click the Turn It Off button.  Regards Annie.  ... View more

Hi @zeinabzommara    I understand that you wish to link the card to your PayPal account. As you have reached us via social media you will need to reach our phone support or message us from your mobile app so that we can access the account and assist accordingly.    Regards,  Annie.  ... View more

Hi @timrinkerman    I understand your concern about sending money. Please click this link for more information to send the money as "Friends or Family". If you are facing issues while sending the money, I'd request you to reach phone support who can assist with the same.    Regards,  Annie.  ... View more

Hi @Altamash    I understand your concern about the refunds. We send all refunds back to your original payment method. The time it takes to receive your money varies by payment method. You can click here to know how the refunds work.    Regards, Annie.    ... View more

Hi @Morganxxx123    Welcome to the community and thank you for your post! You cannot remove the security question or off the authenticator. In order to do that you will have to login. In this case, I'd suggest you to contact PayPal customer service for assistance.     Regards,  Annie. ... View more

Hi @leelee1788    Sorry for the inconvenience this has caused. I understand your concern that you are facing issues while sending funds and also while connecting our phone support and chat. There could be high volumes that you were unable to connect. You can click here to know what could be the reasons for payment declined. Click here to know how to send the funds.    Regards, Annie.  ... View more

Hi @patmil1    I understand your concern about the money that you have sent to your friend. If the transaction already shows as "completed" then you cannot resend it as personal. In future, you can send the funds as "friends or family" but once the transaction is completed you cannot reverse or change. You can click here for more information about the different between these transactions.    Regards, Annie. ... View more

Hi @eszak    Sorry for the inconvenience this has caused.  I would suggest you contact us directly so that we can assist you further with the same. To contact us directly, go to the PayPal home page and select the Contact Us option; we will be happy to help you further. I hope this helps!   Regards. Annie.  ... View more

Hi @DanielXi    I understand your concern that the money automatically withdraw to your bank account. If you have a Business PayPal account, you can set up or off the Automatic transfers by following these steps: Click the More Options icon next to your PayPal balance and select Automatic transfers. Select which bank account, the frequency, and the amount, and click Turn on/off Automatic Transfers. Regards Annie.  ... View more

Hi @shirpowbra    I understand that you are concerned about your account limitations. Please refer to this link to know about limitations. It is best to contact our PayPal customer support directly so that they can check your account and help you accordingly.   Regards Annie.  ... View more

Hi @boyzid    Welcome to the community and thank you for your post! As you are unable to receive the one time code in your registered phone number, you will need to contact your service provider. If you've forgotten the password for your account here is how to reset it. If you are still unable to log in, please contact PayPal customer service for assistance. I hope this is helpful!   Regards Annie ... View more

Hi @GlassmanAce1985    Welcome to the community and thank you for your post! If you've forgotten the password for your account here is how to reset it. If you are still unable to log in, please contact PayPal customer service for assistance. I hope this is helpful!   Thanks.  Annie.  ... View more

Hi @notstokedatall    I understand that you are concerned about your account limitations. Please refer to this link to know about limitations. For security reasons, we cannot access your account and give the resolution. It is best to contact our PayPal customer support directly so that they can check your account and help you.    Regards, Annie.  ... View more

Hi Welcome to the community and thank you for your post! As you are not receiving the OTP then you can reach our phone support so they can assist you accordingly. Please contact PayPal customer service for assistance. I hope this is helpful!   Regards, Annie.  ... View more

Hi @JohnnyAir  I understand that you wish to cancel the recurring payments. Please click on this link  and you can follow the steps to cancel it./ However you will need to contact merchant so they can cancel from their end as well.    Regards,  Annie. ... View more

Hi @noarin    I understand that you are concerned about your account limitations. Please refer to this link to know about limitations. It is best to contact our PayPal customer support directly so that they can check your account and help you.   Regards Annie. ... View more

Hi @greatdealsamazi    I understand your concern to unsubscribe the marketing emails that you are receiving the emails. Here's the link to know how to unsubscribe the emails from receiving it. For your security, we always email you when you request your password or change your name, your address, your email address, your password, or your bank account. We also email you about important changes to our legal agreements or policies.   Regards Annie.  ... View more

Hi @Sharon183    I understand that you are concerned about your account limitations. Please refer to this link to know about limitations. It is best to contact our PayPal customer support directly so that they can check your account and help you.   Regards,  Annie.  ... View more

Hi @Realleeme    I understand that you are concerned about your account limitations. Please refer to this link to know about limitations. It is best to contact our PayPal customer support directly so that they can check your account and help you.   Regards,  Annie.  ... View more

Hi @DMattaekaalus9K    Welcome to the community and thank you for your post! If you've forgotten the password for your account here is how to reset it. If you are still unable to log in, please contact PayPal customer service for assistance. I hope this is helpful!   Thanks.  Annie. ... View more

Hi @hbbdmn    Welcome to the community and thank you for your post! If you've forgotten the password for your account here is how to reset it. If you are still unable to log in, please contact PayPal customer service for assistance. I hope this is helpful!   Regards, Annie.  ... View more

Hi @marvheston    Welcome to the community and thank you for your post! If you've forgotten the password for your account here is how to reset it. If you are still unable to log in, please contact PayPal customer service for assistance. I hope this is helpful!   Reagrds Annie.  ... View more

Hi @Dima90    Welcome to the community and thank you for your post! I understand your concern to to login, but you have lost the phone number. As old number is not updated, you will need to contact us so we can update it for you. You can click here and scroll down to get the contact details.    Regards. Annie.  ... View more

Hi @Pirijeje     Thank you for contacting PayPal. I can understand that you are concerned about an email which you have received. I request you to login to your PayPal account to check if the email was sent from PayPal. Always remember to manage your account through PayPal.com and not just with the emails you receive. If you think you’ve received a fake email, forward it to phishing@paypal.com and delete the fake email from your inbox. Here is the link on the detailed information on how to spot a phishing email.   Regards. Annie.  ... View more

Hi @holylulu    Sorry for the inconvenience this has caused. I understand your concern about the item that you have ordered has wrong mailing address. Have you tried to contact the merchant so they can cancel the transaction and you can re order it? If in case, it shows as completed then you can ask not to deliver and ask the seller to refund. However, delivery partners may not be having any options to change the billing address.   If the seller doesn't responds and you never receive the item, then yes, you can file dispute, if the transaction was made as "Goods or Services". You can file dispute here. If you still needs assistance with this particular transaction you can login and chat us from your mobile app or contact us.    Regards. Annie ... View more

Hi @MohammadRani    Welcome to the community and thank you for your post! If you've forgotten the password for your account here is how to reset it. If you are still unable to log in, please contact PayPal customer service for assistance. I hope this is helpful!   Regards, Annie. ... View more

Hi @Raycx    I recognize that you're concerned about logging in. The phone number must first be changed as it is not currently updated. To update, give a call to our phone support. For security purposes, we are unable to access your account here. To contact PayPal, go to the website and click on Login Issues > Contact Us > Password and Account Access.     Regards, Annie.  ... View more

Hi @r4c5    Welcome to the community and thank you for your post! If you've forgotten the password for your account here is how to reset it. If you are still unable to log in, please contact PayPal customer service for assistance. I hope this is helpful!   Regards, Annie.  ... View more

Hi @opentoclose    Please reconsider! If there's a chance that you might want to use PayPal in the future, it's a good idea to keep your account open. You can't close your account if there are limitations, unresolved issues, or a balance. You do have the option to send money to your friend or family member and get that money from them. Here's the link to close the account.  The best way to resolve this issue is by contacting our PayPal customer support directly.   Regards. Annie.  ... View more