Same issue here - I am also in the UK. Its a nightmare - Paypal assistants try the usual - turn on and off your computer and clear cookies - wasted a couple of hours yesterday on that. Paypal need to understand phones are not reliable devices for 2step - what happens if you lose your phone and have funds in your account that you cannot get hold of? Even worse for me! Paypal do not offer a sensible option for transferring accounts internationally, and since I returned to the UK after a number of years living in Ireland I am going through the painful process of manually transferring records from my tiny "one man hobby" business PP account in Ireland to my new PP in the UK. I am having to keep alive my Irish sim card ( at the cost of 15 Euro a month ) and manually swap sims in my phone each time I want to access the Irish account - so the hassle of receiving texts but on top of that rebooting my phone every time I swap sims. Thankfully I am nearly at the stage of being able to close the Irish account - its not a black and white issue changing country - there is necessary overlap - opening the new account whilst closing down the old and if you are a business however small you will have invoice proformas and records you need to make a copy of - of course PP do not offer any useful tools like "export invoice proformas" you have to rebuild them step by step. I have worked 20 years in IT - if we wrote interfaces and processes the way PP do I would have been sacked years ago - no evidence of Usability experts involved - frequent issues with recent transfers and transactions giving blank screens when inquiried upon ( probably server lag between different international branches of PP ), badly thought through user experiences. Lack of sensible tools and options - what about a "easy transfer account internationally option - I had to do it manually using only PP tools and procedures so why not automate it - all with the absolute joy of 2 step verificiation - 2 SIMS - Sim swapping and so on. Support staff useless - after the person I was talking to got out of her depth I was directed to a ticket forum dealing with API integration!!!
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