Hi, I have purchased a software two days ago. The seller sent me a malicious file with a trojan virus instead of the real software I paid for. I opened a case on paypal but then the seller told me he would send a refund if I closed the case. I did. Now I'm still waiting for the refund (my guess is that I will never receive it) and I want to re-open the case with paypal. I am not able to do so. I always get a automatic message saying the case is not illigible. How am I suppose to get my money back? Thank you.
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