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I purchased from FirsthandAutographs online eBay store. The item was a signed tour book. The front had a “3D lenticular”insert on the cover. I received the item damaged due to seller insufficient packaging. The seller stated I could return the item for a full refund. The item is rare & I wanted to keep the item. But the damage reduces the value of the item, I can’t display it as intended ETC. The seller suggested I remove the 3D insert and frame that separately. (This then wouldn’t match the “COA” (certificate of authentication supplied.) This would damage the book in the process. I asked for a partial refund. This is where the seller stated to get direct and rude! I logged a dispute claim with PayPal. I asked for 1/3 of the purchase price to be refunded. The seller acknowledges responsability for damage but will only offer a return for a full refund. PayPal have “changed” my partial refund request claim To a full refund upon return of the item to seller. This is not how I logged the claim. I made it clear I didn’t want to return the item, and a partial refund was listed to PayPal dispute. It seems the seller get the. Item back for full refund - no further negotiations nor dispute is actioned by PayPal. So - the claim looks to be closing in the sellers favour. Bit of a cop out. What I don’t understand is why PayPal can’t make the adjudication on the partial refund as they can in the terms of full refund!!?? Side notes; The seller eBay feedback has a note from a buyer “negative feedback received” for damaged goods. It says - “ARRIVED RIPPED. Offered part refund only if I left feedback. Unprofessional”. So clearly the seller has offered partial refund in the past & has “wised up” on Their trade practices to comply. What I want to know is - why won’t PayPal adjudicate a partial refund the same way a buyer / seller requests a full refund? How na they change a claim from Partial refund claim to a full refund claim I’d item returned...? (That’s not how the claim was logged. ... View more