I have the same issue as @Boo70 and @dixon30 . I bought 4 custom drawings for 1400 USD from a seller but the first wasn't completed in time, so I cancelled the rest of the order, I never got the other three items. The seller did sent me the first one about a month after the agreed date, but I still cancelled because I didn't need the other 3 anymore. The contract we had stated I could only get a refund if nothing was made for an item yet or if only the first draft was made. The other 3 weren't even drafted or finished yet. She promised me a refund of 1050 USD for the three items in a week. After more than a week I opened a case for the refund. I had done this payment in two parts, each time 700 USD, but only found the last payment. So i opened a case for that payment but could only ask a refund of 700 USD. The seller offered a partial refund 100 USD like right before the deadline, so the case was closed before I could escalate it. I've been trying to get this case re-opened again, by selected another reason for report but it just automatically closes again. Now I can finally find my first payment and report that one but it's apparently too late to file a dispute for it. I even tried to contact Visa to get my money back through them, but since PayPal asked to contact the seller first and I have been trying to deal with PayPal itself too much time has passed to file a claim through Visa. They might still be able to open a claim maybe if I file an official report for fraud to the seller with the police. So I did that and opened a claim through Visa (awaiting their response now, which takes like 10 days). I also filed the payments as suspicious here in PayPal because they are being looked at currently by officials and Visa. But PayPal just automatically closed the case for the suspicious activity (well, it took an hour or so before it closed). Like what? It's still under investigation, how can they close this? I couldn't even upload my copy of the police report. Each time you pay a fee for each payment. What kind of service do I even pay for? Half of the time I can't find my payments that I want to report or don't have the correct option to report. This is like a whole scam to get money out of you, you pay fees for nothing and they send you back and forth so too much time passes and you can't request refunds in any way.
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