On Nov 18, 2020 I placed an online order for one pair of clogs. I received an email on Nov 30, 2020 from Stablizy stating that my order was complete and leaving the factory and traveling to their warehouse where it would be classified and labeled for shipping. On Dec 2, 2020 I received another email from Stablizy stating that due to COVID 19 my order was not being shipped as there was a delay. On Dec 12, 2020 I sent an email requesting an update got no response. On Dec 18, 2020 I sent a follow up email for an update as I had not received a response previously. On Dec 19, 2020 I received a response from Army Smith with Stablizy stating to me the same thing that the Dec 2, 2020 email stated to me about the COVID 19 delay. I requested to speak to a supervisor after that response but I was responded with another same excuse of the virus instead. Yet again on Dec 20,2020 I requested a refund if the shoes would not be delivered to me prior to Christmas for my daughter or supervisor info with no response. I followed up Dec 22, 2020 and again my response was not with what I had requested but rather it was telling me I could not get a refund and that my order was in transit so it could not be canceled (however I was just told previously that my order was delayed and not in transit). I responded asking for supervisor info yet again, Dec 24, 2020 I was given a response with no supervisor info rather stating to me that I would have a tracking number and my order would be pushed to be done and I was offered percentage off for a future order. I responded Dec 24, 2020 once again requesting the supervisor info and stating there would be no future purchases made as this was the worst experience I had ever had. I ordered these shoes on November 18, 2020 more than 30 days prior to Christmas. Here we are January 1, 2021 and still no shoes, no supervisor info, no refund, and no tracking number. I filed complaint with BBB but no response from the company so they closed my case. I just filed a dispute with PayPal. My charge was not under stablizy it was under Maxawe Co Ltd.
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