PayPal Community

If the PP Debit card pulled money from your credit card when you have a zero balance in your PP account the way that a PayPal Key did then it might be an adequate replacement.  But, if I understand it correctly, the PP Debit card only works if you have a cash balance in your PP account sufficient to cover the purchase. ... View more

I think that it’s part of PayPal’s business model to give customers the run-around when they have problems that are already known to the company.  Other companies in other industries do that too – what you do is you give customers access to minimum wage employees trained in how to send a customer on a wild goose chase, let the customer take their frustrations out on them, and that gives higher ranking people in the company more time before they need to address the actual issue. The customer service rep that I talked to knew right away what I was talking about and exclaimed “Oh!” as soon as I said “PayPal Key”.  Whether or not what she told me is true – that PayPal Key is being discontinued – is something that I can’t assess. ... View more

I'm not sure if this is the definitive answer, but I called PayPal and the customer support rep told me that the reason for this is that they are discontinuing PayPal Key.  I asked if there had been an announcement about that and they said that they aren't sure if an email went out but the information is on their website.  ... View more

I have exactly the same problem as the guy who started this thread - the Paypal Key was working fine on my account from months but when I deleted it and then tried to get a new one it told me that the feature is "coming soon".  Unfortunately the answer that you provided was just a link to generic information about how to set up a Paypal Key and it doesn't address the issue at all. ... View more

PayPal transfers your money to your bank by ACH, which can take up to 3 days.  That is completely legitimate.  What's not legitimate is making you wait 3 days after selling your cryptos before you can initiate the ACH transfer. ... View more

PayPal didn't tell me that about VPNs and trusted devices, I discovered by trial and error that if I don't use a VPN that one of my devices was recognized as "trsuted".  I don't know why it was trusted but I suspect that it's because I was using that device before they put these poorly conceived security measures in place. ... View more

I finally managed to get my money out.  It turned out that Paypal considers one of my PCs to be a "trusted device" if (and only if) I don't use a VPN.  And when I connected to my account using a trusted device Paypal would allow me to sell my cryptos.  Another infuriating thing that I encountered when trying to resolve this is that when they don't lock your account completely, if you're not using a "trusted" device when you try to sell you cryptos it will prompt you to enter a telephone number for them to verify your identity and it will not accept a Google Voice number even if that Google Voice number is already registered as your account's primary phone number.  It appears as though they want a brand new phone number and it can't be a VOIP number.  I'm guessing that they want to SMS you a security code to you for you to enter, but I can't for the life of me figure out why they can't SMS it to the phone number that's already on file for your account and why they don't give you the option to have the code sent my email rather than by SMS.  Since I don't have a phone number other than my Google Voice number, I'm not sure how I would have ever gained access to my money if I had not discovered that one of my PCs was a 'trusted' device and used that device to take my money out. Yet a third strange thing that I encountered is that after selling my cryptos Paypal put a 3 day hold on the money before I could withdraw it to my bank account, even though I was trying to transfer the money to the same bank account that was used to fund the cryptos purchase in the first place.  In this case I didn't care that I had to wait three days as I didn't need the money right away, but it doesn't seem right that they would be putting  a hold on the money at all.  The reason for doing so must just be to take advantage of the float. ... View more

That’s assuming that they didn’t design their crytocurrency business with the intention of making it difficult for people to take their money out.  At a minimum, what they need to do is fix their algorithms that detect “suspicious” activity.  Their current algorithms seem to treat buying cryptos as being no different than buying things on eBay.  So if the history of your account had been that you use a few times per year to buy small items and then you suddenly start buying $1000 worth of bitcoin at a time, their algorithm sees that as a big change of behavior, marks it as suspicious, and puts limits on your account that prevent you from selling the Bitcoins that you just bought. ... View more

I;m back to waiting another 3 to 5 days for the results of their investigation.  An additional phone call resulted in no satisfaction.  At first it seemed  a little reassuring that it is possible to get a real person on the phone the only problem is that those real people don't seem to have any power to resolve issues.  ... View more