So I use my mobile for authentication ie I get a text & type the number for security on my account - no need to do that often usually to withdraw money & so eventually had a few bills to pay & needed to authenticate so my mobile isn't working & it is PAYG I keep it for emergency use & its months since I used it so no credit left, I contact the service provider after a few hours I find as the phone has been inactive the credit has gone & they cannot re instate the old number......so how do I tell PP of my problem as you need to log in to contact them & to log in you need to authenticate your account....I search online & only way is it seems, open a new account talk to them & ask for a transfer old to new account, so I did that wrote a letter explaining that & emailed a file with that & some id OK, so get a message this will be passed to a supervisor & they will call me within 24 hours, well that was about 3 days ago & no call so I messaged again nothing - I am going around in circles now ..........anyone got any ideas what I can do ?
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