I had the same problem with trousers 6 inches narrower in the waist than advertised. The only way of getting a refund was for me to incur the cost of the return. This was more than the total price that I paid. The problem was of their making, and from looking at the Facebook reviews, it was something that they were continually doing. They know that customers will not incur this extra cost. PayPal offered to contribute £15 towards the postage but it would hardly leave me with anything even if the company did refund the price of the trousers. Better to try and sell them on here to get a bit more back. They cynically scam customers and I am surprised that PayPal allow them to use their facilities to continue their criminal activities. Equally, Facebook should take action against them.
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