Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Feb-05-2021
sivso
sivso Contributor
Contributor
3
Posts
0
Kudos
0
Solutions
Your PayPal Anniversary
The Return
Active
Ice Breaker
View all
Latest Contributions by sivso
  • Topics sivso has Participated In
  • Latest Contributions by sivso

Re: Harassment from Seller

by sivso Contributor in Disputes and Limitations Archives
‎Sep-02-2021 07:05 PM
‎Sep-02-2021 07:05 PM
After I blocked them on all ends, they have not bothered me since. However, I never found out if there is a way to blacklist them. I feel like Paypal doesn't have that option, unfortunately. If it had continued, I would have probably asked my cell service provider or Whatsapp to take action.. worst case put in a police report. Thankfully, they have left me alone so those measures were not necessary. ... View more

Harassment from Seller

by sivso Contributor in Disputes and Limitations Archives
‎Feb-05-2021 07:27 AM
‎Feb-05-2021 07:27 AM
I did a bulk order with an international seller as it would be more cost effective and they had fantastic reviews. However, they severely messed up my order - I didn't even receive half of it and other items were sent incorrectly. Went through several months of chasing after the seller to find out what was going on. Ended up putting through a dispute with Paypal because the seller was unresponsive. This is when the seller finally replies to me and says they sent my order to someone else altogether. I told them I will consider the issue resolved if they send me the items I ordered or I get a refund from Paypal. They said they'd send me the items but wanted me to close my case in Paypal first. I didn't trust them so I kept my case open and told them I'll close it only if I receive my stuff. The seller never sent my order and I ended up getting my refund from Paypal. This did not go well with them at all. They started demanding me to cover their "business loss" due to them sending my stuff to the wrong person. I told them that's not my issue to solve as it was a mistake on their end, but they continued to harass me about it and even sent a payment request through Paypal. I cancelled the payment and blocked the contact but they kept messaging me on my cell. I blocked their phone number but they just started spamming me with calls and messages from another number. I've now blocked this second number also but I am worried that they will try to contact me again through some other means. Now I'm wondering, can you report a seller for harassment through Paypal?  Or have Paypal put a seller on a blacklist or something of the sort so that others know not to deal with them? ... View more
Labels:
  • Labels:
  • Disputes
  • Fraud

Re: Harassed by a Seller

by sivso Contributor in Disputes and Limitations Archives
‎Feb-05-2021 06:41 AM
‎Feb-05-2021 06:41 AM
Go into "Send & Request" --> "Manage Contacts". Click on the contact that you are referring to (you should get a summary pop up for that contact) and, at the very bottom, there is an option to "block this contact". Click on that and the seller should be effectively blocked from contacting you or requesting money from you through Paypal. You should also be able to select "block sender" for the email address through your email provider. In Gmail, I just have to click on the email I received, click on the 3 dots on the top right and select "block xxxxx". Not sure how it works for others, but a similar function should be available. Hope this helps! ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!