Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum will no longer be available starting June 30, 2025. Please note that the forum is now closed for new posts and responses, but previous posts will remain accessible for review until June, 30 2025. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Feb-03-2021
grumpyoldone
grumpyoldone Contributor
Contributor
6
Posts
5
Kudos
1
Solution
Your 3rd PayPal Anniversary
Your PayPal Anniversary
Helper
Esteemed
Friendly
Liked
The Return
Ice Breaker
Giving
View all
Latest Contributions by grumpyoldone
  • Topics grumpyoldone has Participated In
  • Latest Contributions by grumpyoldone

Re: 4 contacts in quick send menu facebook alibaba...

by grumpyoldone Contributor in Payments Archives
‎Feb-05-2021 04:40 AM
‎Feb-05-2021 04:40 AM
Well, having just logged into my account, it seems the phantom contacts have now vanished again, so with a little luck, that is everything resolved.    Things look how they ought to again, which is the result I was hoping for. ... View more

Re: 4 contacts in quick send menu facebook alibaba...

by grumpyoldone Contributor in Payments Archives
‎Feb-04-2021 06:36 AM
1 Kudo
‎Feb-04-2021 06:36 AM
1 Kudo
I'd hazard a guess at it being some sort of test that has somehow affected live accounts, regardless of actual payment activity. I'm not a truly heavy user, but I usually do a few K per year. ... View more

Re: Can anybody help me with this situation

by grumpyoldone Contributor in PayPal Basics Archives
‎Feb-04-2021 06:03 AM
‎Feb-04-2021 06:03 AM
They are just trying to pressure you. Filter their emails to go straight to the trash, and don't worry about them again. ... View more

Re: Contact Names on 'send again' list

by grumpyoldone Contributor in PayPal Basics Archives
‎Feb-04-2021 02:13 AM
‎Feb-04-2021 02:13 AM
Hi, it's not much, but you might like to know you're not alone with this.  There is another thread https://www.paypal-community.com/t5/PayPal-Basics/4-contacts-in-quick-send-menu-facebook-alibaba-google-amazone/m-p/2584557?search-action-id=237603926572&search-result-uid=2584557 Covering the same thing, with a copy of a response received from their customer service. ... View more

Re: 4 contacts in quick send menu facebook alibaba...

by grumpyoldone Contributor in Payments Archives
‎Feb-04-2021 02:05 AM
1 Kudo
‎Feb-04-2021 02:05 AM
1 Kudo
Well after griping about the initial poor response from the CS type, today, this is what PayPal responded with:    "  Thank you for contacting PayPal. Apologies ________ as I understand the frustration towards the recent response> The contacts have been automatically added to your contacts. This has all been done for a number of users and this has already been reported to management. I would encourage you to monitor your emails and you will be notified of any updates. It is my pleasure to assist you. Thank you for choosing PayPal. Yours sincerely, PayPal   "   So I guess the best we can hope for right now is that somebody might rectify things.   I can understand having defaults set for certain companies, with the intent of reducing fraud / scams, however they should really be kept out of sight, until a customer looks to send money or pay a bill with a given company. It's not something overly difficult for them to achieve, as banks do it all the time.   It would be far better than bloating out a customers contact list, especially with entities that a customer may have no interest in, or ever wish to deal with, especially if they do wish to expand the number of entities over time. A simple dropdown list would be better than the current mess.  Allow a customer to control contacts they add themselves, but keep everything else tucked away, yet still ready to use if the customer should so choose.   ... View more

Re: 4 contacts in quick send menu facebook alibaba...

by grumpyoldone Contributor in Payments Archives
‎Feb-03-2021 12:09 AM
3 Kudos
‎Feb-03-2021 12:09 AM
3 Kudos
Have found these have been dumped on to my contacts list too. I have to say that I'm completely unimpressed by having such nonsense imposed. If I want to do business with some company or other, I'm capable of making that choice. I'm not sure why PayPal think that forcing contacts on to people is a good idea, but from my POV it is most definitely not. Please drop the arrogance Ms or Mr PayPal Developer, and give people choices, don't force what you think should be mandatory. I have zero interest in ever paying FaceBook for anything, I have no dealings with Alibaba... And so on.  Who I deal with is my choice, not yours.   ---   Edit:    And then to the insult, when you try to explain the situation to the script readers that they laughably call customer support, they try to tell you to clear your cache and cookies, and give you instructions on how to cancel a billing agreement. Their advice:    "I have reviewed your account and please try clear your cache and cookies and log in to your PayPal account again. For what you have explained, looks like its a history from your view on your device."    Actually CS monkey, it's that you can't read, and that you failed completely to offer any support.   So not only have PayPal arrogantly decided to clutter up the contacts list with companies they probably have an arrangement with, they also fail to train the support types, or even bother to employ support types with basic reading skills.  ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!