I'm having this issue too. And I admit, I did create the account when I was 16. And that is likely the reason my accounts been locked. But since then I haven't touched my account, and now I'm on my way to turning 19 so I thought it's time to see if I can reinstate it and all. But no, I can't. I'm just permanently stuck. If this is how paypal works, then imo it's incredibly stupid. There should be more transparency between user and company/system. Maybe there's something I'm missing, if so then let me know. But if this is how it's gonna be, then oh well. I'll be taking my business elsewhere then.
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