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since ‎Jan-17-2021
FJohann
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Cannot login to one of my PayPal accounts

by FJohann Contributor in My Account Archives
‎Jan-17-2021 06:03 AM
‎Jan-17-2021 06:03 AM
Hi,   I've had a Paypal account for over a decade but a sequence of events has locked me out and I cannot seem to find a way to login anymore: - first, Paypal requested that I change my password before I connect. In itself, this shouldn't normally be a problem, BUT - Paypal also requested that I use a code sent to my phone. Now, THIS is a problem because my account is linked to an old foreign phone number (I've traveled extensively abroad and changed numbers many times). I've tried getting access to the 'Security Questions' instead, but Paypal refuses to offer any other means of connection: it's phone or nothing. What's the point of those 3 questions if they cannot be used?   FYI - I have since created a second account to circumvent the problem temporarily (which I'm using right now), but I have money recently sent to my old account that I urgently need to 'unlock'.   My question is, therefore, how am I supposed to get access to my account if Paypal won't let me use my email/password combo, and won't even let me answer my security questions?   Thanks, J. ... View more
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