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since ‎Jan-15-2021
Country: United Kingdom
Type: Personal
ptalk
ptalk Contributor
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Re: Cannot log in any more because authentication ...

by ptalk Contributor in My Account Archives
‎Jan-29-2021 01:44 AM
1 Kudo
‎Jan-29-2021 01:44 AM
1 Kudo
Thank you.  I eventually found a PayPal contact telephone number on line.  Although there was a fair wait, when I got to a service representative, they sorted me out quickly and changed my landline number for my mobile number.   It seems others have a bigger problem if they only have a landline and it is a shame PayPal don't put in the technology to use the landline to obtain the confirmation code. ... View more

Cannot log in any more because authentication phon...

by ptalk Contributor in My Account Archives
‎Jan-15-2021 11:48 AM
‎Jan-15-2021 11:48 AM
I am stuck because I can no longer access my PayPal account. In April 2020 I made sure my phone number (landline) was up to date, as per PayPal instruction "Check that your current telephone (mobile and/or landline) number is correct in your PayPal account Profile." Now when I try to log in, the interface says it needs me to use the keypad to enter the authentication code when I receive the phone call on my landline number.  No phone call is received. I press re-send and still no phone call is received.  I try resetting my password and that works but then I have the same message to require authentication and I never receive the phone call on my landline. I have seen another post that says PayPal cannot authenticate using a landline, but that is not what PayPal instructions said. I would be quite happy to change the phone number to a mobile number but I cannot make changes to my profile without logging in. I cannot contact customer services without logging in and of course, I cannot log in.  I hope this community has PayPal watchers checking the posts as I do not know how I can ever get into my account any more. Please help.   ... View more
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