I called and he stated I needed to generate a cancellation code from the computer. I asked him which computer and he asked how many I had here. I told him they are not available at this time and he said he had to walk me thru the steps (red flag) so I said to tell me the steps and I will do later. He then stated he would not because I would be confused. (another red flag) I said I would not be confused as I am an ITS specialist ...He hung up on me BIG RED FLAG
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