I have a therapy page and have set up adverts in the past last one 3rd December max I’ve ever spend about £8. Then from the 26th December 2020 I’ve had £247.89 for authorised pre paid payments to Fb for adverts. Looking into this I could see id not accidentally put an advert up. So have no idea when there’s no ads running where these costs would be from? I have contacted PayPal 3 times to get through to someone who finally helped me and has sent a request to Fb to say I’ve received no item for these payments. They then have to wait for Fb to respond upon deciding wether they will refund me. The bank didn’t want to know and sent me back to PayPal and first two people that dealt with me from PayPal said i needed to contact Fb which is near impossible? So frustrating I was crying by the end of it all as my partner is in hospital unwell after an operation and then trying to get this money back as I’m on furlough and it is a big amount to me is causing additional stress. Did anyone get a positive result from this situation?
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