I am trying to use PayPal to print a shipping label for a package I'm sending to the UK, but I keep having a problem when I try to print the customs form. This is a lot of 48 books with a value of $16.88. It's actually two separate auctions that the customer paid for together. I have all the address information correct, and I've entered the customs information, and I keep getting the error message: "The total value of the customs items can not be greater than $400.00 USD.The total weight of the customs items can not be greater than the specified package weight. Please either edit the item information or edit your shipment details." The declared value of the items is nowhere near $400, and the weight on the customs form is less than the full package. (20 pounds on the customs form compared to 20 pounds 3 ounces on the shipping details page.) A few minutes earlier I used PayPal to print another International Priority book lot to Canada, and it didn't give me any problems at all. Could the fact that this is two orders combined be what's complicating things? I tried filling out the customs form two different ways, but I get the same error message. I listed the items separately on two lines, calling them both "books" with two separate subtotals equaling 16.98. I also tried combining them into one line. Either way I get the same error message. I know I can go to the Post Office and fill out the forms by hand, but I really wanted to use money directly from my PayPal account to pay for the shipping. I would appreciate any suggestions.
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