I have similar problem trying to do password reset but only option offered is via phonecall to a landline at a property I sold nearly 18 month ago. cant go to live 121 chat support either as need to log in to do that. In permanent loop only verification option is a phone call for a place not 18 lived at for 18 months. What a joke thats stupidity not security basically means somebody with my old phone number has more chance to get into my account than me. To have no live support for those who can log in (as can only get it when logged in) and not help those cant is so stupid just dont know what to do now. Was only small purchase of $20 but is via paypal only so guess gonna have to nessage. Then explain that paypal have only one account recovery option and I have only that option. Highly embarassing just looks like Im given them **bleep**
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