I ordered a STEM ROBOT DOG on a link from FACEBOOK Item delivered was a cheap ring. Emailed query - reply (didn't reference my order, AT ALL, ever!) 'Offered a 20% refund and suggested I sell the ring. (*yeah, right!) After a period of email tennis, where the offer increased to 50% and keep the ring, or return the ring to *Room 507, Building A, Bole Industrial Zone*, and IF it arrived, undamaged AND could be resold, I would get a full refund, I put in PayPal dispute. Raising the dispute was an easy process, I then continued to play email tennis but PayPal can see this process, I asked for 1) full refund for goods ordered but not sent, 2) requested prepaid envelope to send 'ring' back. Replies centred on percentage refund and a keeness NOT to escalate "PayPal will make you send the ring back and that's expensive". After a month of this (*final offer was "75% and keep the ring" - but still no explanation as to WHY I should pay for return of their ring or pay for their unsolicited goods!) I escalated the dispute with PayPal and explained the situation, they could see the queries and unanswered questions. My dispute was then processed within 24 hours by PayPal and I was fully refunded the money I had paid (*VERY impressed by speed of processing). Excellent work PayPal! Thanks
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