The Paypal resolution process is insanely flawed and frustrating! 😡 They have randomly decided to "revalidate my account" (despite it only being done recently) so I followed their process and provided everything they asked for....yet now they keep sending templated emails asking for the rear side of my ID, no worries.....I can't respond to their email to tell them there's a problem getting it to them (dumbest policy ever created)! So I logon to the website, follow their instructions to the letter but then the resolution centre only allows me to upload something for address confirmation e.g. rates notice (ID etc isalready ticked with a green arrow). So I upload something every single time (this is now going on 10+ times) and then they send me the EXACT SAME EMAIL saying they need the rear of my license 👽 WTF!! There is nowhere else to upload it! Not a single agent has even bothered to actually look at the history or previous uploads, they are currently leading the industry in how to deliver a shocking customer experience! Can anyone help with this? I am pretty much ready to ditch PayPal all together because of this, it's like torture just so I can pay huge fees and heavily hedged fx rates.....Australia really needs some competition in this space!
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