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since ‎Dec-08-2020
Maveen
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Re: We're sorry, we couldn’t confirm it’s you

by Maveen Member in Managing Account Archives
‎Dec-08-2020 08:44 AM
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‎Dec-08-2020 08:44 AM
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I found a solution that worked for me today (Dec 08, 2020). This is for a US account but might work for accounts created in other countries   Logout from all paypal acounts Go to paypal website Scroll to bottom of page click on help and contact on the help center page scroll to the bottom. You will see your country flag. click and change to United state (or the country of the account you want to reach) Scroll to bottom again and click help. This should take you to US Help center page. Scroll to bottom and Click Contact Us. Click on password and account access. Click on login problems Click message us. They will ask you to log in. But You will also see an option saying "Chat us while logged out". Click on it. This should take you to a US customer support agent (if you are lucky). It may take a while. Keep details about your account (like any linked bank account number or card number) ready. They will ask to confirm. Agent will send you a password resest link.   Hope this helps ... View more
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