Hello all, I'm new to the community and hoping someone might be able to help or give me some advice relating to a dispute query please. I placed an order for a product on the 3rd November, using PayPal as my method of payment. Shortly afterwards, I received an automated email reminding me I hadn't completed my order. Confused, I contacted the seller and they informed me that the payment hadn't been successful at their end (providing me with a screenshot of their payment system accordingly). The money had left my account but the seller suggested this may get corrected and the funds returned by PayPal (this never happened). In the meantime, I placed another order with the seller on the 5th November using a separate payment method - this was successful and I received the order the other week. I opened a dispute with PayPal detailing all of this, and assumed I would get the money back with no issue. However, the dispute was closed today in favour of the seller, as they have provided proof of postage relating to the order from the 5th November. This was never disputed and also not paid for via PayPal either! I've tried to follow the PayPal help pages to reopen the dispute, but I don't seem able to do so. Does anyone have any advice over appropriate next steps please? I'm frustrated I don't have a right of response to the dispute when clearly neither the seller or PayPal have reviewed the information provided properly. Thanks, Dan
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