Hi. First time here, if anyone can help out. So everything is ok with my account, i use it mostly to pay for some things online through paypal. And yesterday, when i went to pay for something i get presented with --- Authentication required As part of the PSD2 Strong Customer Authentication regulation, we need additional information to confirm it's really you when you log in. -- So part of that is that they call on the number associated with your account. Okay, no problems. Next step, they show you a digit code and you have to confirm it. And here start the problems. My phone linked is my landline. For some reason, their system can't call landline?? I am not sure if that is the right reason, or because when i put my phone i did not include the +country_code digits. So i talk to the support person, he first wants me to change password, which he sends link after confirming it's me, i change pw (eventho my previous one was good), and now start the problems. He wants my mobile number. I don't like giving out mobile to businesses, but i still comply. And he wants to call the mobile. Just so happens my mobile is stuck in headphone mode so i can't talk/hear without headphones, and with headphones i can hear. I explain this to the person, however, he can call and i said i can type out answers in chat per his requests over the phone. Well no, he refuses that and says to contact him again when i fix my issues??? To this i go bezerk as i ask him why can't he call the number listed on the account, which is my landline. If he can call a mobile number to confirm it's me or something, then he can surely call a landline that's already listed on the account and confirm this same thing. Well, he refuses and says "it's not procedure". And so, im now locked out of my account for god knows what reason (i dont even know what is psd2). Anyone know who i can reach out to fix this while i fix my mobile, which will likely take at least a week and i have to pay something to which by that time will be late?
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