I purchased a product from this online store listed, and prior to exiting the website, I looked at my order to find a delivery estimate. There were three orders pending although I ordered only once. One payment did go through to Paypal and I wanted to alert the store that there should only be one order. The phone number that I called, cancelled each time. I found out that this website (sundolphinstore.com) has scammed many people, it is a copycat/fraud of the actual store (sundolphin.com). There are many posts online with reviews written by multiple people who were also scammed. This fraud company supposedly provided tracking numbers to the credit card/bank providers but the tracking shows delivery without an actual address, and those customers said that they never received a package. These tracking numbers also state package weights of 2 pounds and 4 pounds. The product is large and heavy, at least 50 pounds. We all purchased kayaks. UPS was notified by these customers and UPS was unable to explain where the packages were actually delivered and why the tracking has no physical address. When I read these reviews, I wanted to cancel my order when I realized I was cheated also. But there is no way to contact them other than the email, which I did write to a few times, with no reply. The fake store never did send me a receipt, nor any correspondence, and obviously no tracking or shipping information. Paypal will not do anything to help any of the people who lost money to this fraudulent website store, although they claim to have customer protection. This website store needs investigated and shut down quickly before many others are cheated. I think it may be in China because the screenshot I made of the order details shows a date of 11/18/20 although the pending Paypal payment on the same screen shows 11/17/20. I have since contacted the Better Business Bureau, also their Scam Tracker website, The Federal Trade Commission, and The FBI’s Internet Crime Complaint Center.
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