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since ‎Nov-20-2020
Country: United Kingdom
Type: Personal
eu4433
eu4433 Contributor
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  • Latest Contributions by eu4433

Re: Phone number changed - can't log in

by Kamil_ Member in Managing Account
‎Nov-28-2024 10:37 PM
‎Nov-28-2024 10:37 PM
Hi, I have the same problem. I know my email and my password, I can access my email but can't login to paypal because after entering the password it asks me to send a message to a phone number that I no longer have. How can I login without a phone number? ... View more

Re: My account

by kernowlass Esteemed Advisor in My Account Archives
‎Jan-15-2021 08:43 AM
‎Jan-15-2021 08:43 AM
@eu4433    https://www.paypal.com/uk/smarthelp/article/how-do-i-add%2C-edit-or-remove-a-phone-number-on-my-paypal-account-faq947?app=searchAutoComplete Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages... 1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, during business hours you may also be able to message whilst logged out. Or 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more

Re: My account

by kernowlass Esteemed Advisor in My Account Archives
‎Jan-15-2021 08:41 AM
‎Jan-15-2021 08:41 AM
@eu4433    https://www.paypal.com/uk/smarthelp/article/how-do-i-add%2C-edit-or-remove-a-phone-number-on-my-paypal-account-faq947?app=searchAutoComplete ... View more

Re: My account

by kernowlass Esteemed Advisor in My Account Archives
‎Jan-15-2021 05:09 AM
‎Jan-15-2021 05:09 AM
@eu4433    Try: 1. Downloading the app to see if it will let you in to change / update it in the settings. 2. Use the forgotten password option several times. 3. Trying another browser that may let you in without phone verification (then change it when you have logged in). 4. Trying again another day when sometimes you can get in without doing the verification and then change the number. 5. Changing the password a few times sometimes works as it can bypass the phone verification. If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account. Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages... 1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, during business hours you may also be able to message whilst logged out. Or 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter. ... View more

Re: Mr Ejiro

by kernowlass Esteemed Advisor in My Account Archives
‎Nov-20-2020 02:17 PM
‎Nov-20-2020 02:17 PM
@eu4433    Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number. If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account. Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in). If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country. Live chat is randomly available. You can send them a message. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more
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